Answers When You Need Them

That’s okay! If you haven’t received a tracking number for your shipment in MachShip, here are a few steps you can take:

1. Still need a hand: If you are unable to able to locate your tracking number, please contact our Team at 1300 090 309 or email enquiries@flsa.com.au for further assistance
2. Check Your Email: Tracking details are usually sent once the carrier has picked up the freight. Please check your inbox and junk/spam folders for any dispatch confirmation emails.
3. Contact the Sender: If you’re the receiver and haven’t received tracking details, we recommend contacting the sender directly. They may still be in the process of booking or dispatching the freight.
4. MachShip Dashboard (for customer): If you’re a MachShip user, you can log into your account and navigate to the Consignments page to see the current status of your booking, including any available tracking numbers.

Yes absolutely, MachShip provides real-time delivery updates through several methods:

1. MachShip Dashboard: If you’re a registered user, you can log into your account and view live tracking and status updates on the Consignments page.
2. Automated Notifications: If enabled, you can receive email notifications at key stages of the delivery (e.g., pickup, in transit, delivered). These are set by your business or freight provider.
3. Tracking Link: If you’ve received a tracking link from the sender, you can follow it at any time to see the latest status.
4. API Integrations: For businesses using MachShip’s API, delivery status updates can be automatically integrated into your own systems.

If you’re not receiving updates and believe you should be, we recommend reaching out to our Team for further assistance. You can contact us on 1300 090 309 or email our Client Services team at enquiries@flsa.com.au.

We offer services such as handling high-sensitivity, time-critical, and complex freight from daily linehaul to oversized project cargo

Yes definitely, we can assist with international shipping through selected freight partners. Please contact our Team at enquiries@flsa.com.au with the full details required for a quote, or call 1300 090 309 to get started.

Yes, we offer comprehensive warehousing and third-party logistics (3PL) solutions. To learn more about our services, please click here for detailed information

Our team is committed to fast and efficient support, we aim to answer all incoming calls within 10 seconds during business hours.

If you are unsure who to contact, please email our friendly Client Services Team at enquiries@flsa.com.au or call 1300 090 309, to be guided to the right direction.

Definitely. We’re always on the lookout for great people. Email us at careers@flsa.com.au

Working at FLSA means being part of a dynamic, values-driven team committed to excellence in freight and logistics. We pride ourselves on fostering a collaborative environment where every team member’s contribution is valued. Our core values include:

• Accountability: Taking responsibility for our actions and ensuring our work is of the highest quality.
• Commitment: Dedicated to providing ‘best-in-class’ service to our clients and suppliers.
• Our People: Recognizing that our people are our most valuable asset, and their well-being is paramount.
• Integrity: Upholding the highest standards of honesty and transparency in all our dealings.

At FLSA, we offer opportunities for professional growth, a supportive team culture, and the chance to be part of a company that values innovation and customer satisfaction. Whether you’re in freight management, logistics, warehousing, or customer service, you’ll find a role that challenges and rewards you.

To explore current job opportunities, please click here to view available roles. Alternatively, you can email your resume and inquiry to careers@flsa.com.au to express your interest in joining our team.

With an array of carriers that we work closely with, we can offer road, rail, air, sea, and same-day courier work.

We do have services that may be able to cater to same day Australia wide deliveries, dependent on location, freight size, when freight is ready for despatch, opening and closing hours, and what flights are available.
Although, these need to be booked in early for our best chance at achieving a same day delivery.

Metro to metro can be done on the same day, utilising one of our local couriers. There are separate service levels for couriers to determine how quickly freight can be picked up and delivered, e.g., Standard, Express and Direct.  

We use specialised carriers that transport goods that require a specific temperature range such as dry, chilled (0-4 degrees) and frozen goods (-25 degrees).

Before despatch, we ensure we have received all temperature requirements for movement to prevent spoilage.

We only use carriers that have a focus on providing a temperature-controlled environment with the highest level of quality assurance.

Each of our carriers have a different cut-off based on the service requested.
If you have missed cut-off for a linehaul carrier, we have recovery options, such as utilizing a courier to deliver freight into the carriers depot to travel on linehaul that night.

For urgent dispatch that must be delivered within a strict time frame, we have time-critical services, where the cut-off for despatch time varies dependent on flight availability, quantity, and size of the freight.

Yes. We utilise Machship for our FMS which integrates with most of our carriers.
This platform gives you visibility of your consignment statuses and PODs are uploaded.

If you have any questions, please call us on 1300 090 309 and one of our incredible customer service team will be able to assist you with tracking.

Yes. We have carriers that can complete deliveries with specialised equipment such as tailgates, flatbed, and tray trucks, hiabs and cranes.

We can do anything from local, metro to metro, rural, all the way to international shipments.

Both! We can manage anything from small satchels to full loads.

FLSA’s warehousing network is designed to handle a wide range of freight from general cargo to high-sensitivity and time-critical goods. With multiple owned & contracted facilities across Australia and deep operational understanding, we ensure your products are stored and managed with precision, care, and full compliance.

Absolutely. FLSA does not offer cookie-cutter solutions. We build warehousing and distribution strategies that flex with your operations, whether you need short-term overflow storage, integrated pick-and-pack solutions, or ongoing national distribution. Our team works with you to create a model that supports your growth.

Speed and consistency are in our DNA. Our warehousing network is strategically located to reduce transit times, and our distribution is powered by years of experience in time-critical freight. We coordinate everything from inventory control to last-mile delivery to make sure your goods get where they need to be, when they need to be there.

We work with businesses of all sizes, from fast-growing SMEs to large enterprises across a wide range of industries. Whether you’re facing operational bottlenecks, scaling rapidly, or looking to improve cost control, our team brings end-to-end expertise to help you unlock efficiencies and build a smarter, more resilient supply chain.

FLSA provides tailored support across the entire supply chain from warehouse optimisation and process improvement to freight strategy, risk management, technology integration, and performance analytics. We don’t just advise; we embed ourselves in your operations to identify what matters and implement solutions that stick.

We don’t push off-the-shelf platforms or generic frameworks. Our approach is hands-on, collaborative, and grounded in real operational experience from warehouse floor to boardroom. We take time to understand your challenges, map out opportunities, and co-design strategies that are flexible, scalable, and aligned with your business goals.